Data protection declaration of SERTO
Thank you for your interest in our online presence. The protection of your personal data is very important to us. The data is collected in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). At this point we would therefore like to inform you about data protection in our company:Which information do we collect from you?
Personal data for a good customer relationship with you
The
object of data protection is personal data that enable a certain person
to be identified. This includes, for example, information such as name,
address and other postal addresses, e-mail addresses used for private
and business purposes, telephone numbers and other contact information.
You provide us with this data upon request in order to be able to use a
specific service. We collect and store this information and use it as
the basis for a good customer relationship with you.
Once you contact us online and your web browser opens our website, we will receive and store certain information. We use so-called cookies and other logging methods to collect information such as the names of Internet domains and Internet hosts, IP addresses, the type of browser software and operating system used, and other access information on our website. These anonymous, non-personal data are used for trend analysis and statistics.
Where do we collect information from you?
Online ShopWith our Online Shop we offer you the possibility to process your requests and orders online easily and without complications. We need your personal data to ensure the processing of your request/order.
CAD Library
In
order to download data from our CAD Library, you will be asked to
provide personal information. We need these for a flawless service and
the provision of CAD data in the correct format for you.
Newsletter – Cleverreach
The
addresses for sending our newsletter come from our customer file. If
you no longer wish to receive our newsletter, please activate the
corresponding unsubscribe link.
The newsletter is sent via the mail
handling service, CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180
Rastede, Germany. The privacy policy of the mail handling service can be
seen here: https://www.cleverreach.com/en/privacy-policy/.
The mail handling service is used on the basis of our legitimate
interests pursuant to Article 6(1)(f) GDPR in addition to a contract
data processing agreement pursuant to Article 28(3)(1) GDPR.
The mail
handling service may use the recipient’s data in pseudonymised form,
i.e. without attributing them to any particular user, for the purpose of
optimising or improving its own services, e.g. for the technical
optimisation of the dispatch and presentation of the newsletter or for
statistical purposes. However, the mail handling service shall not use
the data of recipients of our newsletter in order to solicit them itself
or pass on the data to any third party.
Making contact / Contact form
You have the opportunity to contact the SERTO Group via the contact options provided on our website and to submit a request.
If
you send us an enquiry via the contact form or email, the data you
enter into the enquiry form/email, including the contact details you
provide, will be stored by us so that the enquiry can be processed and
any follow-up questions dealt with. We shall not share these data
without your consent.
Online application
In the
context of online applications, we collect personal data about you.
This information, which you voluntarily provide us with, will only be
used by the respective personnel managers of the SERTO Group and
exclusively in the context of the application process and for the
purpose of processing your application. If your application is
unsuccessful, this data will be deleted 6 months after completion of the
application process. This does not apply only insofar as you have
expressly agreed to a longer storage, this is necessary for the purpose
of proof or if legal provisions oppose the deletion. We collect, process
and use the data required for your application only with your express
consent.
Google Analytics
Based on our
legitimate interests (i.e. interest in analysing, optimising and
operating our online presence within the meaning of Article 6(1)(f)
GDPR), we use Google Analytics, a web analysis service of Google LLC
(“Google”). Google uses cookies. The information generated by the cookie
regarding use of the website by users is usually transferred to a
Google server in the USA and stored there.
Google is certified under
the Privacy Shield Agreement and thus offers a guarantee that it will
abide by European data protection law.
Google uses this information
on our behalf to analyse use of our website by users, to compile reports
on activities within this website and to provide other services to us
related to the use of this website and the Internet. As part of this
process, pseudonymous usage profiles of users may be generated using the
data processed.
We only use Google Analytics with IP anonymisation
activated. This means that users’ IP addresses are first truncated by
Google within the Member States of the European Union or in other states
that are party to the Agreement on the European Economic Area. Only in
exceptional cases will the full IP address be sent to a Google server in
the USA and shortened there.
The IP address transmitted by the
user’s browser is not merged with other data by Google. Users can
prevent the storage of cookies via the relevant setting on their browser
software; users can also prevent the collection of data generated by
the cookie about your use of the website to Google as well as the
processing of these data by Google, by downloading and installing the
browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout.
You
can find out additional information on data usage by Google,
configuration options and opportunities to object in Google’s Privacy
Policy as well as in the settings for the presentation of advertisements
by Google.
Personal data of users will be deleted or anonymised after 14 months.
Vimeo
We
may incorporate videos from the platform “Vimeo” of the provider Vimeo
Inc., Attention: Legal Department, 555 West 18th Street New York, New
York 10011, USA. Privacy Policy: vimeo.com/privacy. We would like to point out that Vimeo may use Google Analytics and refer you to the Privacy Policy (https://policies.google.com/privacy) as well as the opt-out options for Google Analytics (http://tools.google.com/dlpage/gaoptout) or the Google settings for data usage for marketing purposes (https://adssettings.google.com/).
Google Maps
We
incorporate the maps of the service “Google Maps” of the provider
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Processed data may include in particular IP addresses and location data
of users, which are, however, not collected without their consent
(generally given via their mobile device settings). The data may be
processed in the USA. Privacy Policy: policies.google.com/privacy, Opt-Out: http://tools.google.com/dlpage/gaoptout.
Privacy Policy for SSL encryption
This
website uses SSL encryption for reasons of security and to protect the
transmission of confidential content, such as the enquiries that you
send to us as the site operator. You can identify an encrypted
connection from the padlock symbol in your browser bar and the fact that
the ‘http://’ in the address bar changes to ‘https://’. If SSL
encryption is enabled, the data you send to us cannot be read by third
parties.
Collection of access data and log files
On
the basis of our legitimate interests within the meaning of Article
6(1)(f) GDPR, we, or our hosting provider, collect data each time the
server on which this service is located is accessed (so-called server
log files). The access data include the name of the website visited, the
file, date and time of the visit, volume of data transferred,
notification of successful data retrieval, the browser type and version,
the user’s operating system, the referrer URL (the website visited
before), the IP address and the requesting provider. For security
reasons (e.g. to investigate misuse or fraud), log file information is
stored for a maximum of 7 days and then deleted. Data that must be
stored for longer as evidence are exempt from deletion until the
relevant incident has been conclusively resolved.
Passwords
- All passwords are stored encrypted and we have no access to them.
- Please note that you are responsible for protecting your password.
Which data protection principles do we have?
- Primarily we use your personal information to answer your inquiries and to process your orders.
- To protect your personal information, we use reliable procedures and protect them with particular care. They are encrypted by digital security systems and transmitted to us. Our websites are protected by technical measures against damage, destruction or unauthorized access.
- Under certain circumstances, we use your personal information for sales promotion measures within the SERTO Group and at responsible sales organizations (representatives). We will not pass on your personal data to third parties without your consent. We reserve the right to disclose your data, e.g. in case of legal inquiries or to protect our property.
- The use of contact data published in the context of the legal notices obligation by third parties for sending unsolicited advertising and information materials is hereby expressly excluded. The operators of the site reserve the right to take legal action in the event that unsolicited advertising material, such as spam e-mail, is received.
What are your rights (right of information and right of withdrawal)?
- Upon request, you will receive information free of charge as to whether personal data about you has been processed and, if applicable, which personal data about you has been stored.
- Unless your request conflicts with a legal obligation to store data (e.g. data retention), you have the right to have incorrect data corrected and your personal data deleted (for the future).
- You can object to the processing of your data at any time. We will no longer process your personal data in the event of an objection, unless we can prove compelling reasons worthy of protection for the processing which outweigh your interests, rights and freedoms, or if the processing of the data serves to assert, exercise or defend legal claims.
- You have the right to revoke your consent to a data processing at any time without giving reasons for the future.
- If you wish to revoke your consent under data protection law, request information about the personal data stored about you or wish to exercise your right to correct or delete this data, please contact SERTO AG in writing at the address SERTO AG, Langfeldstrasse 117, CH-8500 Frauenfeld or by e-mail at info-ch[at]serto.com
Are personal data of minors under the age of 16 processed?
The SERTO Group does not knowingly collect, process and use any personal data of minors under the age of 16, unless the legal representatives (e.g. parents) agree to the storage and collection. In such cases, the SERTO Group will inform the legal representatives about which personal data are to be used for which purpose. Furthermore, it will inform the legal representatives that they can revoke their consent at any time and prohibit the further collection, processing and use of the data.Who is the responsibly party for the processing?
The person responsible within the meaning of the General Data Protection Regulation, other data protection laws in force in the member states of the European Union and other provisions regarding data protection is:
SERTO Group
Langfeldstrasse 117
CH-8500 Frauenfeld
Phone: +41 52 368 11 11
E-Mail: info-ch@serto.com
Website: www.serto.com
Changes to this Data Protection Declaration
The
SERTO Group reserves the right to amend or supplement this data
protection declaration without prior notice. In no event will your
rights under this Privacy Policy be restricted without your express
consent. If there are changes or additions, you will find the current
version of the data protection declaration here.
Disclaimer
As a provider, we are responsible for the content published by us in accordance with the general legal provisions. The contents of our websites are created and updated to the best of our knowledge and belief. We do not guarantee that the information provided is complete, correct and always up-to-date. This also applies to all links to which this website refers directly or indirectly. We are not responsible for the content of an external site reached by such a link.We reserve the right to make changes or additions to the information provided, without prior notice.